Hakyda Auto/FAQ
Straight answers
How does the purchase work?
You send a valid passport — we issue an invoice and a sales contract. You pay the invoice at your bank to the company account. After payment we complete export within 3 business days, send photos and video from loading and ship the car.
How do I reserve a car?
A reservation is a 10% deposit. The car is held for 5 days. If the balance is not paid within that time, the reservation expires and the car may be sold to another client.
Which payment methods do you accept?
Bank transfer to the company account, cash in Dubai, or cryptocurrency. With cash payment, customs may ask for a non-cash payment receipt — keep this in mind.
How long does delivery take?
Aktau 25–30 days, Almaty 40–45, Astrakhan 25–30, Bishkek 45–50, Ashgabat via Iran 15–20, via Azerbaijan 25–30 days.
Is there a warranty?
New cars are sold undamaged and with zero mileage. We have no service centre in your countries, but warranty service is available from the local distributor for an extra fee.
Will you share the VIN?
Yes, we share all vehicle information. A car is reserved only after the deposit. We can check and confirm the production date.
Why can I trust you?
The company is registered in the UAE, operating since 2015 with offices in Dubai and Ashgabat. We sign a legal contract and accept payments officially to the company account. We can share client contacts, copies of their contracts, transport declarations and UAE customs clearance certificates.
Do you supply spare parts?
Yes, the minimum order is $3,000.
Can I order a car from the USA?
Yes. A manager will find a car at a US auction to your spec, taking into account the platform, state, damage, shipping cost and port workload.
